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FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Why won’t the vacuum cleaner turn on?
• It may not be plugged into the electrical socket
correctly; ensure that the plug is pushed in
securely.the ‘Parts Overview’ page in this guide to
make sure the part is definitely included in
your unit.
•
The electrical socket may not be working properly;
check the fuse or breaker, or consult an
electrician.
• The motor thermostat may have tripped; switch off
and unplug the vacuum cleaner, and leave for one
hour before switching the cleaner back on.
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release button and then re-
attaching it to the unit, ensuring it is locked firmly
back into place.
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on pages 7 & 8.
• The filter may have been replaced upside down;
refer to maintenance on page 7.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 7.
• There may be a blockage in the hose/tube;
disconnect from the vacuum cleaner.
Carefully remove any blockages found and
reconnect securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on pages 7 & 8.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 7.
• The dirt container may be incorrectly fitted; remove
the dirt container from the unit by pressing the dirt
container release button and then re-attaching it to
the unit, ensuring it is locked firmly back into place.
Why won’t the accessories pick up properly?
• Hose blockages: remove the hose from the unit.
Carefully remove any blockages found and
reconnect hose securely.
• Accessory blockages: remove accessory from
handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455 for assistance.
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