Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
vax.com.au 12
Maintenance
(Keep your Vax as good as new)
Problem Cause
Is there an accessory missing?
Check the Parts Overview page in the guide to make sure the part is definitely included in your unit.
If the part is missing we’re here to help. Simply call us on: AU 1300 361 505 / NZ 0800 800 900
The steam mop cleaner has
no power?
Unit may not be plugged into the electrical outlet correctly, ensure the plug is pushed in securely.
The electrical outlet may not be working properly, check the fuse or breaker, or consult an electrician.
The power cord may be damaged, if it is it must be replaced by the manufacturer or Vax
authorised agent in order to avoid invalidating the warranty.
When in use if the green light goes off the unit may be re-heating. The light should only take
1 minute before this comes on again.
What do I do if an accessory/the
unit has become damaged
or broken?
Visit vax.com.au for parts and spares.
Please call our Careline to purchase new spares or order a replacement.
Why is the steam mop not
producing steam?
There may be no water in the tank; please refer to the operation section.
The water tank may not be fitted correctly; please refer to the operation section.
Hard water filter may be clogged and may need to be replaced. See maintenance section.
Steam path may be blocked, refer to cleaning blockages section.
Why won’t the microfibre cleaning
pad pick up dirt?
The cleaning pad may already be saturated with dirt and needs washing, please refer to the
maintenance section.
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing
maintenance/troubleshooting checks.
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