Appendix
92
Troubleshooting
The telephone does not respond to remote commands.
Make sure you enter your remote access code correctly (page 74).
Make sure you are calling from a touch-tone phone. When you dial a number, you
should hear tones. If you hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before
entering the code.
There may be interference on the phone line you are using. Press dialing
keys firmly.
The answering system does not record messages.
Make sure the answering system is on. ANS ON should show on the handset and
ANS ON light on the telephone base should be on.
Make sure the memory of the answering system is not full.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how
many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The system announces “Time and day not set.”
You need to reset the system clock (page 31).
The outgoing announcement is not clear.
When you record your announcement, make sure you speak in a normal tone of
voice, about nine inches from the handset.
Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and show and I don’t know why.
Your telephone has both a built-in answering system and voicemail indication. If
New voicemail and appear, then your telephone has received a signal from
your telephone service provider that you have a voicemail message waiting for
you to retrieve from them. Contact your telephone service provider for more
information on how to access your voicemail.
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