Initial system startup problems
Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less possible cause. If the problem you are
experiencing is with a specific application.
Initial troubleshooting checklist
⚫ AC power is available at the wall outlet?
⚫ Is the power supply module properly installed?
⚫ Is the system power cord properly plugged into the power supply module socket? and
connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240
V?
⚫ Are all peripheral cables correctly connected and secured?
⚫ Did you press the system power button to turn the server on (power on indicator should
be lit green)?
⚫ Are all device drivers properly installed?
⚫ Are hard disk drive(s) properly formatted and configured?
⚫ Are the BIOS configuration settings in the BIOS Setup Utility correct?
⚫ Is the operating system properly loaded?
Refer to the operating system documentation.
⚫ Are all hardware components compliant with the tested components
⚫ lists?
⚫ Are all internal cables correctly connected and secured?
⚫ Is the processor properly seated in its mainboard socket?
⚫ Are all standoffs in the proper location and not touching any components, causing a
potential short?
⚫ Are all add-in expansion cards fully seated in their mainboard slots?
⚫ Are all system jumpers correctly set?
⚫ Are all switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer’s documentation that comes with
them. If applicable, ensure that there are no conflicts (e.g., two add-in boards sharing
the same interrupt).
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