Acer Predator Helios 700 User Manual

78 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise
during the use of your computer. Easy solutions are
provided for each one.
I turned on the power, but the computer does not start or
boot up.
Check if power is being supplied to the computer (if your
computer has a power indicator, it will be off); if there is no
power, check the following:
• If you are using on the battery, it may be low and unable
to power the computer. Connect the AC adapter to
recharge the battery pack. You may need to wait a few
minutes before trying to turn your computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the
following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and
press Ctrl + Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically
blanks the screen to save power. Press any key to turn the
display back on.
If pressing a key does not turn the display back on, three
things might be the cause:
• The brightness level might be too low. Use the Brightness
up hotkey to adjust the brightness level.
• The display device might be set to an external monitor.
Press the display toggle hotkey to toggle the display back
to the computer.

Acer Predator Helios 700 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black
Market positioning	Gaming
LED backlight	Yes
Display diagonal	17.3 \
Native aspect ratio	16:9
Tjunction	100 °C
Processor cache	12 MB
Processor cores	6
System bus rate	8 GT/s
Processor family	Intel® Core™ i7
Processor socket	BGA 1440
Processor threads	12
Processor codename	Coffee Lake
Processor frequency	2.6 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	4.5 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	45 W
Maximum number of PCI Express lanes	16
Memory slots	4x SO-DIMM
Internal memory	16 GB
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	64 GB
HDD capacity	1000 GB
SSD capacity	256 GB
SSD interface	SATA
Storage media	HDD+SSD
Total SSDs capacity	512 GB
Total storage capacity	1512 GB
Number of HDDs installed	1
Number of SSDs installed	2
On-board graphics card ID	0x3E9B
Discrete graphics card model	NVIDIA® GeForce RTX™ 2080
On-board graphics card model	Intel® UHD Graphics 630
Discrete graphics card memory	8 GB
Discrete graphics memory type	GDDR6
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.5
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Antenna type	-
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000, 2500 Mbit/s
USB 2.0 ports quantity	0
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity	3
Pointing device	Touchpad
Battery capacity	4670 mAh
Battery life (max)	3 h
Number of battery cells	4
AC adapter power	330 W
Motherboard chipset	Intel® HM370
Processor ARK ID	191045
Processor package size	42 x 28 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0

Weight and Dimensions

Depth	299 mm
Width	430 mm
Height	41.7 mm
Weight	4900 g