Avaya 1120E User Manual

Avaya 1120E IP Deskphone with SIP
Software User Guide
SIP Software Release 4.4
Release 4.4
NN43112-101
Issue 09.01 Standard
November 2013

Avaya 1120E Specifications

General

USB Port	No
Speakerphone	Yes
Network Interface	10/100 Mbps Ethernet
Power over Ethernet	IEEE 802.3af compliant
Protocols	SIP
Buttons	Volume

Summary

Chapter 1: Revision history

Chapter 2: Regulatory and safety information

Chapter 3: Introduction to the Avaya 1120E IP Deskphone

Basic features

Overview of the deskphone's fundamental capabilities.

Avaya 1120E IP Deskphone controls

Key press behavior

Explains how fixed keys function based on call status.

Avaya 1120E IP Deskphone display

Describes the three display areas and their functions.

Security features

Chapter 4: Installing the 1120E IP Deskphone

Before you begin

Important preliminary notes and cautions before starting the installation process.

Connecting the components

Step-by-step guide for connecting the deskphone's various components.

Chapter 5: Accessing the Avaya 1120E IP Deskphone

Logging on

Details the requirements and process for logging into the IP Deskphone with an ID and password.

Selecting a language

Procedure to change the IP Deskphone's interface language.

Logging on to your Avaya 1120E IP Deskphone

Step-by-step guide for the initial login process after installation or reboot.

User Profile

Logging off from the IP Deskphone

Making an emergency call

Chapter 6: Configuring the Avaya 1120E IP Deskphone

Adjusting the display screen contrast

Steps to modify the contrast level of the IP Deskphone's LCD display.

Adjusting the volume

Overview of how to adjust various volume levels on the IP Deskphone.

Adjusting the volume of the Handset, Headset, and Handsfree mode

Detailed steps to adjust volume for handset, headset, and handsfree operations.

USB headset

Chapter 7: Making a call

Making a call using off-hook dialing

Step-by-step guide for initiating a call by lifting the handset or using headset/handsfree.

Making a call using on-hook dialing

Instructions for initiating a call by dialing the number or SIP address before going off-hook.

Using Call Subjects

Feature to indicate the reason for a call to the recipient upon receiving it.

Managing Call Subjects

Chapter 8: Receiving a call

Caller identification

How incoming caller information is displayed on the IP Deskphone screen.

Answering an incoming call

Describes four methods to answer an incoming call on the IP Deskphone.

Redirecting an incoming call

How to redirect an incoming call to another destination without answering it.

Declining an incoming call

Ignoring an incoming call

Chapter 9: The Address Book

Viewing the Address Book

How to access and view the contacts stored in the IP Deskphone's Address Book.

Initiating a call from the Address Book

Steps to start a call directly to a contact stored in the Address Book.

Editing a contact in your Address Book

How to modify existing contact details within the Address Book.

Copying information to the Address Book

Searching for a contact in the Address Book

Using Local Search

Chapter 10: Call Inbox

Accessing the Call Inbox

How to access the list of incoming calls saved on the IP Deskphone.

Managing calls in the Call Inbox while not on a call

Procedures for managing incoming calls when the deskphone is idle.

Viewing the details of a call in the Call Inbox

How to view specific information about a call listed in the Call Inbox.

Managing missed calls

Initiating a call from the Call Inbox

Deleting calls in your Call Inbox

Chapter 11: Call Outbox

Accessing the Call Outbox

How to access the record of all outgoing calls made from the IP Deskphone.

Managing calls in the Call Outbox while not on a call

Procedures for managing outgoing call records when the deskphone is idle.

Initiating a call from the Call Outbox

Steps to make a call directly from an entry in the Call Outbox.

Viewing the details of a call in the Call Outbox

Chapter 12: Instant Messaging

Configuring Instant Messaging

Settings to manage incoming Instant Messages, including pop-ups and alerts.

Instant Message automatic pop-ups

How to configure incoming IMs to display as automatic pop-ups on the screen.

Configuring IM audible alert

How to enable or disable audible alerts for new Instant Messages.

Composing an Instant Message

Instant Message Inbox/Outbox

Accessing Instant Messages

How to access and view the contents of the Instant Message Inbox/Outbox.

Viewing the content of an Instant Message

Replying to an Instant Message

Initiating a call from an Instant Message

Chapter 13: While on an active call

Making a new call

How to initiate a new call while already engaged in another call.

Call Waiting

Describes how incoming calls are indicated and managed during an active call.

Placing a call on Hold

Placing a call on hold

Steps to place an active call on hold to perform other actions.

Retrieving a call on hold

How to take a call off hold to resume the conversation.

Multiple calls On Hold

Using 3-way calling

Configuring a conference call

Chapter 14: Additional features

Transferring a call

Step-by-step guide on how to transfer an active call to another number or contact.

Using the Park Call feature

How to temporarily park a call to the server or a specific user for later retrieval.

Using the Friends feature

How to designate contacts as friends for easier presence checking and communication.

Accessing your Friends list

Feature keys

Feature key programming

Steps to access the Program Key screen for configuring feature keys.

To edit a feature key

Steps to select and edit the configuration of an existing feature key.

To program a Speed Dial feature key

Steps to configure a feature key for Speed Dial functionality.

To program a Call Forward feature key

To program a Do Not Disturb feature key

Remove a programmed feature key

Feature key autoprogramming

Autoprogram feature keys

Using Call Forward

Configuring Do Not Disturb

Enable Do Not Disturb

Steps to activate the Do Not Disturb mode for blocking incoming calls.

Configuring a Presence state

Configuring Privacy settings

Incoming call privacy

Multiple Appearance Directory Number

Audio Codecs

PC Client softphone interworking with the IP Deskphone

Answer-Mode Settings

Automatic remote software updates

Busy lamp field

Chapter 15: Multiuser

Initial login

Process for the first-time login, including user name, password, and SIP domain.

Additional logins

How to register additional user accounts on the IP Deskphone.

Automatic login

Configuring the deskphone to automatically log in the user upon startup.

Logging out

Primary account logout

How logging out the primary account affects other accounts and the deskphone's state.

Secondary account logout

Upgrade impacts to user profiles

Line keys

Making a call

Receiving a call

Being in a call

How the screen displays information during single or multiple active calls.

Menu features

Modifying settings

Per-account call notification options

Configuration options for how incoming calls are treated for each account.

Programmable keys

Address books

User status

Do Not Disturb

How to block all incoming calls by activating the Do Not Disturb feature.

Call Forwarding

Presence

Chapter 16: Advanced features

Viewing the IP Deskphone information

How to access and view system information like load version, software, and IP address.

Accessing the Services menu

Steps to access the Services menu, which requires a user password for some features.

Checking for Updates

How to check for the latest software and configuration updates for the IP Deskphone.

Resetting the IP Deskphone

Erasing the user data

To delete user data files

Network menu

USB flash drive

Enabling or disabling the USB Port

How to enable or disable the USB port for device connectivity.

Customizable banner for login

Phone Information - Details screen

Screensaver/screen lock

Screensaver settings screen

Options for enabling/disabling screensaver and configuring delay, image, and text.

Screensaver Mode setting screen

Choices for enabling screensaver with or without password protection.

To configure a password

Active Screensaver (no password mode)

Active Screensaver (password mode)

Selecting images to be viewed as a slideshow

Background image

Selecting an image screen

Steps to select a background image from the available files.

Service Package Group Support

Bulk-create feature keys based on an existing directory Address Book group

View the existing groups you have in your Address Book

Add a new contact to your Address Book

Add a new group

Speed Dial List

Speed Dial List screen

Auto-Retrieve flag

USB flash memory device support

File Manager

Select Device screen

File Manager Select Destination

Copying an image file from the USB drive into the IP Deskphone

Chapter 17: Visual indicators

Display screen icons

Lists and explains the various icons displayed on the IP Deskphone screen for call state and features.

Visual Alerter/Message Waiting Indicators

Chapter 18: Multi-Level Precedence and Preemption

Overview

Introduction to MLPP service, allowing calls at varying precedence levels.

Other MLPP service features

Details features like Call Origination Busy and Re-authorization related to MLPP.

Making a call with MLPP

How to make outgoing calls with MLPP precedence levels.

Making an MLPP call using Inbox/Outbox, Address Book, and Friends List

Making an MLPP call by using a programmed speed dial key

Incoming calls with precedence

Incoming precedence call display

How incoming precedence calls are visually indicated on the deskphone display.

Call transfer with precedence

Consultative transfer

How precedence levels are managed during consultative call transfers.

Multiple calls

Preemption

Preemption scenarios and behavior

Describes deskphone behavior when receiving higher precedence calls with no available appearances.

Call Origination Busy

Feature interactions with MLPP

Chapter 19: Third party terms

Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)

Legal terms and conditions for open source components included in the software.

GNU

Licensing information for the GNU General Public License V2 component.

Zlib

Licensing terms for the zlib general purpose compression library.

Libpng

Kern_random

Wchar functions

Libjpeg

T-Rex