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TROUBLESHOOTING
Bestway strives to provide the most trouble-free Spas on the market. If you experience any
problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here are
some helpful tips to help you to diagnose and rectify some common sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Massage System
does not work
Pump adapters are not level with
the spa adapters
Spa pool leakage
Water is not clean
Probable Causes
- Spa is torn or punctured
- Air valve is loose
Solutions
- Check power source
- Contact your local Bestway After Sales
service point to get instructions
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Power failure
- GFCI broken
- Temperature set too low
- Dirty Filter Cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed or fuse cutout
- Air Pump is overheating
- The massage system
stops automatically
- Air pump is broken
- One characteristic of PVC is that it
changes shape, which is normal
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- Set to a higher temperature refer to section pump operation
- Clean/replace the filter cartridge refer to section filter cartridge cleaning
and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover.
- Contact your local Bestway After Sales service point to get instructions
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the massage system button
- Press the massage system button to reactivate
- Contact your local Bestway Aftersales Service Center for instructions
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge
Cleaning and Replacement section)
- Refer to the chemical manufacturer’s instructions
There is a defect in your SPA Contact your local Bestway After Sales Service Center and return the SPA.
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so, use
the provided wrench to fasten the air-valve following these steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner side of
the spa wall and turn the wrench clockwise.
S-S-004676/21x28.5cm/54124E,54130E,54149E,54155E,54157E/美国规Salu SPA说明书/JS-YF-2016-B-05547/英
S-S-004676
Control panel not working To unlock the control panel, press the button for 3 seconds.
If the control panel will not unlock, restart the pump – unplug and plug in
the pump.
If the problem persists, please contact your local Bestway After sales
Service Center for instructions.
The control panel has an
auto-lock, which is activated after
5 minutes of inactivity. The LED
display has one icon: If the
lock icon is highlighted, the control
panel is locked
What kind of chemicals should be
used for water maintenance?
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer’s instructions.
Water leaks from the adapters
between the pump and spa
Insert the three stopper caps on to the SPA’s ports to prevent water from escaping and disconnect the pump.
Check and make sure the seals are placed correctly inside the pump adapters. If the seals are missing
or not installed correctly, please contact your local Bestway After Sales Service Center for instructions. If the
seals are correctly in place, reconnect the pump to the SPA and hand-tighten the adapters.
GFCI test failed
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