There are various ways of contacting BMW
breakdown assistance.
▷ Via a Check Control message, see page 162.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
Operating requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or BMW
ConnectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting manually
When equipped with Teleservice, support is pro‐
vided first through Teleservice Diagnosis and
then by Teleservice Assistance.
Via iDrive:
1.
"APPS"
2. "Installed apps"
3. "BMW Assistance"
4. If applicable, "BMW Roadside Assist."
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the detailed vehi‐
cle data required for diagnosis to be transferred
via mobile communications. This data is transfer‐
red automatically. It may be necessary to ap‐
prove this on the Control Display.
Teleservice Assistance
Teleservice Assistance is a country-specific fea‐
ture that allows BMW breakdown assistance to
carry out a more in-depth diagnosis of the vehi‐
cle via mobile communications.
Teleservice Assistance can be started after a
prompt by BMW breakdown assistance.
1.
Park the vehicle safely.
2. Apply the parking brake.
3. Control Display is switched on.
4. Confirm Teleservice Assistance.
BMW Accident Assistance
Principle
BMW Group Accident Assistance can be contac‐
ted if help is required in the event of an accident.
General
If the vehicle sensors detect a minor to moder‐
ately severe accident, which did not trigger any
airbags, a Check Control message is displayed in
the instrument cluster. A corresponding text
message also appears on the Control Display.
When BMW Accident Assistance is activated,
data on the vehicle condition is transferred to
BMW.
Operating requirements
▷ Activated ConnectedDrive contract, equip‐
ment with intelligent emergency call or BMW
ConnectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting BMW Accident
Assistance
If an accident is detected
automatically
A text message prompting the driver to call
BMW Accident Assistance is shown on the Con‐
trol Display.
The connection can be established directly:
"Call BMW Accident Assistance"
The Check Control message for BMW Accident
Assistance can also be called up from the saved
Check Control messages, see page 162, for a
certain length of time.
Seite 384
MOBILITY
Help in case of a breakdown
384
Online Edition for Part no. xxx - VI/19
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