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Your satisfaction with our product and the ser-
vices provided by authorized BMW centers is of
great importance to us. We take pride in our prod-
uct, as does the BMW center who services it. If
you should ever have a question regarding your
BMW center’s service or your BMW's perfor-
mance, we recommend that you contact your
authorized BMW center. Should you travel to an
unfamiliar area, the BMW center directory provided
at the time of delivery will help you locate the near-
est authorized BMW center. The centers listed
are equipped to help you with virtually all BMW
related matters.
When contacting an authorized BMW center, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales, Ser-
vice, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the oppor-
tunity to provide a solution. Should you feel that
you were not provided with the proper response,
we urge you to contact the General Manager or
BMW Center Operator.
Despite the best intentions of all parties, a misun-
derstanding may occur between you and your
BMW center. Should this occur and you require
further assistance, you may wish to contact the
BMW NA Customer Relations Department at 1-
800-831-1117. When calling, we ask that you
provide the following information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW center. Please remem-
ber: the first step in resolving a complaint is to
contact the authorized BMW center that per-
formed the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance Information
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