䉯 Repairs cannot be completed during normal
business hours on the same day of
breakdown.
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW SAV together after the
SAV has been repaired by an authorized BMW
SAV center. Original receipts must accompany all
reimbursement requests.
Trip interruption coverage is limited to $1,000.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and
Enterprise car rental companies. Benefits may
vary with each company and location, and are
subject to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
䉯 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯 Expenses related to extreme adverse weather
conditions, including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯 Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the BMW SAV
center who services it. If you should ever have a
question regarding your BMW SAV center’s
service or your BMW’s performance, we
recommend that you contact your authorized
BMW SAV center.
When contacting an authorized BMW SAV
center, we suggest that depending upon the
nature of your contact, you discuss it with either
the Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV
center level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your BMW SAV center. Should this occur and you
require further assistance, you may wish to
contact the BMW NA Customer Relations and
Services Department at:
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 SAV Identification Number (last seven digits)
䉯 SAVs delivery date
䉯 SAV mileage
䉯 Selling BMW SAV center’s name
䉯 Servicing BMW SAV center’s name
䉯 Description of the problem
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your BMW SAV
center. Please remember: the first step in
resolving a complaint is to contact the authorized
BMW SAV center that performed the work on
your vehicle. They have the necessary equipment
and the personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
17
To Next Page
Loading...
Need help?
General
