Troubleshooting
If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact
information on the inside back cover for assistance
in
your area.
Problem What to do
No audio/intermittent
• Make sure that the headset plug is securely connected to the headphone/headset jack (not the line out jack).
•
Try
another audio device.
Sound
is
coming from
• Make sure you are using the correct mobile phone adapter and that it is securely connected.
only one earpiece
• Unplug the headset from the audio source, then plug back
in
making sure they are securely connected.
•
Try
another audio device.
Incoming call ring
• Make sure your phone
is
set
to
pass the ring tone through to the headset. Check your phone settings and
tone not heard
make adjustments
as
needed.
through headset
Note:
This
feature may not be available
on
all phones.
Excessive bass •
Turn
off any audio enhancement features
on
the audio source.
Low volume/poor
• Turn off any "sound checker" or other audio signal altering features on the audio source.
audio • Make sure ear tips and headset nozzles
are
clear
of
any debris or wax build-up.
• Make sure the volume level
of
the audio source
is
turned up.
Microphone
is
not
• Make sure you are using the correct mobile phone adapter and that it is securely connected.
picking-up sound • Make sure the microphone is not being blocked or covered.
The
microphone is located on the back
of
the Answer/End
button
(you may notice the small opening for the
microphone).
Phone not responding • Make sure you are using the correct mobile phone adapter and that it
is
securely connected.
when Answer/End
Note: Some phones may require you
to
press and hold the Answer/End button for a few seconds
to
perform
button
is
pressed
functions.
Phone unexpectedly • Some phones will end a call if the headset
is
unplugged during a call.
ends call • Make sure that the headset plug is securely connected to the headphone/headset jack.
• Check phone signal strength to ensure network coverage.
Ear tips falling off • Make sure the ear tips are securely attached to the earpiece and nozzle hook.
Lost ear tip
• Visit owners.Bose.com for replacement tips.
Sound
is
muffled from
• Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
earpiece
• Unplug the headset from the audio source, then plug back
in
making sure they are securely connected.
•
Try
another audio device.
5
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