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Care and Maintenance
Adding a Wi-Fi
®
network
If your network information has changed, or to connect your system to another
network, you must add the new network information in the app and then connect
the system.
1. Launch the SoundTouch
™
app.
2. Click EXPLORE > SETTINGS > Systems.
3. Select the system.
4. Click CONNECT TO A WI-FI NETWORK.
5. Follow the instructions on your computer.
Troubleshooting
For more troubleshooting information, refer to the Help system in the
SoundTouch
™
app.
Problem What to do
Cannot complete network setup s Ensure network name and password are correct
s Ensure network service is available and system and
computer are on the same network
s Move system closer to wireless router or access point
s Stop other audio or video streaming applications
s Close app, disconnect all cables, and restart setup
process
Cannot connect to network s If your network information has changed or to
connect your system to another network, see
“Adding a Wi-Fi
®
network”
s Try connecting to the network using an Ethernet cable
Intermittent or no audio s Move system away from possible interference
(microwaves, cordless phones, etc.)
s Stop other audio or video streaming applications
s Ensure system is powered and connected to the
same network as the computer
s Move system or audio source closer to wireless router
or access point
s Ensure system volume is not muted or too low
s Unplug the power cord; reconnect after one minute
Cannot hear an AirPlay stream s Ensure system and AirPlay device are connected to
the same network
s Ensure AirPlay device is playing; increase its volume
s Ensure system is selected in the AirPlay menu of the
device
s Move AirPlay device away from possible interference
and closer to the wireless router or access point
Note: Proximity of the AirPlay device to the system is
not important, only to the wireless router or
access point
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