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You can change the SECURITY SETTINGS of the smartphone app to allow quicker

access to your devices and to your account. The default security setting for the apps is at

the highest level: you must enter your email and password credentials every time to

launch the app or to access and change your account settings. The security settings

apply to each individual phone, so each phone tied to the same account must be

configured separately. These settings do not affect the web page login. A four-Digit

PASSCODE can be created in place of your email and password credentials. See

“Creating a Passcode” below.

Default Smartphone App Security Settings

• Launching App – high security is initially set to ON. You must enter your email and

password credentials every time the app is launched. Setting this to OFF allows the

app to launch without requiring your credentials or a 4-digit passcode.

• Accessing Account – high security is initially set to ON. You must enter the email &

password credentials every time you want to access your account settings. Setting

this to OFF lets you access your account settings without requiring your credentials

or a 4-digit passcode.

• Opening Door/Gate – high security initially set to OFF. If you turn it ON, you must

enter your email and password credentials every time the you want to use the app

to open your door or gate. Leaving this to OFF lets you open your door or gate

without requiring your credentials or a 4-digit passcode. It is strongly

recommended that if you turn OFF the security settings for launching the app, you

set this function to ON and create a 4-digit passcode for opening the door or gate.

This prevents anyone from grabbing your phone and getting into your garage.

Creating a Passcode

You can create a 4-digit PASSCODE within the smartphone app that automatically

replaces your email and password credentials. You may want to use the same code as

your outside keypad for ease of use.

• The passcode is four characters (numbers or letters, depending on

your smartphone).

• When you create your 4-digit passcode, the app will ask for the passcode twice.

• If you use the “Account > Logout” function on the smartphone, your passcode

will be automatically deleted; restarting the app will require the creation of a

new passcode.

• See the section on your smartphone (Apple, Android, or Blackberry)

for specific instructions on how to create a 4-digit passcode.

CHANGING SMARTPHONE APP

SECURITY SETTINGS

Chamberlain MyQ User Manual

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