Cisco 6800 Series Troubleshooting

Troubleshooting
• Base Station Installation Problems, on page 1
• Repeater Installation Problems, on page 2
• Handset Installation Problems, on page 2
• Operational Problems with the Base Station, on page 4
• Operational Problems with the Handset, on page 4
• Multicell Troubleshooting, on page 7
• Troubleshooting Procedures, on page 8
Base Station Installation Problems
Base Station LED is Solid Red
Problem
The LED on the base station doesn't change to green.
Cause
The base station can't get an IP address.
Solution
• Test the Ethernet cable with another device to check for signal.
• Ensure that the Ethernet cable is connected on the switch.
• Check that the DHCP server is available on the network.
• Replace the Ethernet cable with one that you know is working.
Troubleshooting
1

Cisco 6800 Series Specifications

General

Brand	Cisco
Model	6800 Series
Category	IP Phone
Language	English