Cisco 7861 Quick Reference Guide

© 2015 CDK Global June 11, 2015 63948-01
1
*454997*
Cisco IP 7861/41/21 Phone for CDK Network Phone Enterprise
Quick Reference Guide
Dialing Plan
Fill in these important numbers for
your dialing plan.
Number
Description
My Direct Dial or Extension
Operator/Attendant
Off-Site Voice Mail Number
Overhead
Sales
Service
Parts
Office
Department Name
Department Group Extension
4#=4000
Zone=
Zone=
Zone=
Zone=
Zone Overhead Paging (if Multi-zone)
5#=
6#=
7#=
8#=
Over-phone Zone Paging
Making Calls
When making calls outside your
dealership, enter a 9 and then the
10-digit number. You do not need to
enter a 1 for long distance calls.
During a call, you can alternate
between handset, headset, and
hands-free mode by pressing the
Speakerphone or Headset buttons,
or picking-up the handset.
You can set up Speed Dials from
the Unified Communications Self
Care Portal.
Dialing a Number
Do one of the following then dial the number:
 Lift the handset from the cradle.
 Press an unlit line button .
 Press the New Call softkey.
 Press the (unlit) Headset or Speakerphone button.
Redialing Numbers
Press the Redial softkey. Your phone dials the number you last called.
Calling Speed Dial Entries
Do one of the following:
 Enter a speed-dial code, and then press the SpeedDial softkey.
 Pick up the handset, press the SpeedDial softkey, enter the speed dial code, and
then press the SpeedDial softkey again.
Calling Internal Extensions from the Voice Enabled Directory
1. Dial your voice-enabled directory extension, usually 8090.
2. At the voice prompt, speak the name of the person you want to call.
 If the system finds a single match, it plays the greeting for the person and
automatically transfers you to that person’s extension.
 If there are multiple matches, the system plays the greeting for the first
matching person. If the greeting matches the person you want to call, speak
Yes, and you will be connected to the person’s extension; if not, speak No, and
the system presents the greeting of the next matching person.
 If the system cannot find a match, try speaking the name again, or just the
person’s first or last name.
Answering Calls
There are several different ways of
answering calls on your phone.
If you want to silence the ringer
when an incoming call arrives,
press the left side of the volume
button.
Answering a Ringing Call
To answer a ringing call, do one of the following:
 Lift the handset.
 Press the flashing amber line button .
 Press the unlit Headset or Speakerphone button.
 Press the Answer softkey.
Call Waiting
If a second call arrives while you are on another call, the name of the second caller
displays and the line button flashes amber. To answer the second call and put the
first call on hold, press the flashing amber line button . Press the line button
again to switch between the two calls.
Ending Calls
There are several ways to end a
call on your phone.
Perform one of the following options to end a call:
 Replace the handset in its cradle.
 Press the End Call softkey.
 Press the lit Headset or Speakerphone button.

Cisco 7861 Specifications

General

Brand	Cisco
Model	7861
Category	IP Phone
Language	English