iv OL-12643-01
Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Switching an In-Progress Call to Another Phone 25
Viewing Multiple Calls 25
Transferring Calls 26
Sending a Call to a Voice Message System 27
Forwarding All Calls to Another Number 27
Using Do Not Disturb 28
Making Conference Calls 29
Understanding Types of Conference Calls 29
Starting and Joining a Standard Conference 30
Starting or Joining a Meet-Me Conference Call 32
Placing or Receiving Intercom Calls 32
Advanced Call Handling 34
Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 36
Logging Out of Hunt Groups 37
Using a Shared Line 37
Understanding Shared Lines 38
Adding Yourself to a Shared-Line Call 38
Preventing Others from Viewing or Barging a Shared-Line Call 39
Using BLF to Determine a Line State 40
Making and Receiving Secure Calls 40
Tracing Suspicious Calls 41
Prioritizing Critical Calls 41
Using Cisco Extension Mobility 43
Managing Business Calls Using a Single Phone Number 43
Using a Handset, Headset, and Speakerphone 46
Obtaining a Headset 47