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8 In Case of Difficulty
If you experience difficulty, help is available in this section and also on Cisco.com. This section
includes Express Setup troubleshooting, how to reset the switch, how to access help online, and where
to find more information.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your browser:
• Did you verify that POST successfully ran
before starting Express Setup?
If not, make sure that only the SYST and STAT
LEDs are green before pressing the Mode button
to enter the Express Setup mode.
• Did you press the Mode button while the
switch was still running POST?
If yes, wait until POST completes. Power cycle the
switch. Wait until POST completes. Confirm that
the SYST and STAT LEDs are green. Press the
Mode button to enter Express Setup mode.
• Did you try to continue without confirming
that the switch was in Express Setup mode?
Verify that all LEDs above the Mode button are
green. (The RPS LED is off.) If necessary, press
the Mode button to enter Express Setup mode.
• Does your PC have a static IP address? If yes, before connecting to the switch, change
your PC settings to temporarily use DHCP.
• Did you connect a crossover cable instead of
a straight-through Ethernet cable between a
switch port and the Ethernet port of the PC?
If yes, connect a straight-through cable to an
Ethernet port on the switch and the PC. Wait 30
seconds before you enter 10.0.0.1 in the browser.
• Did you connect the Ethernet cable to the
console port instead of to a 10/100/1000
Ethernet port on the switch?
If yes, disconnect the cable from the console port.
Then connect the cable to an Ethernet port on the
switch and the PC. Wait 30 seconds before you
enter 10.0.0.1 in the browser.
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