13
TROUBLESHOOTING
Problem Possible Cause Possible Solution
• Chain saw will not start. • Cord not plugged in.
• Plug chain saw into a working outlet.
• Circuit fuse is blown. • Replace circuit fuse. (If the
circuit fuse to blow, discontinue use
immediately and
call the Craftsman
help line at 888-331-4569.
• Circuit breaker is tripped.
• Reset circuit breaker. (If the product
breaker to trip, discontinue use
immediately and
call the Craftsman
help line at 888-331-4569.
• Cord or switch is •
Call the Craftsman help line at
888-331-4569 to
have cord or
switch replaced.
• Lock-off button not • Push lock off button and then
actuated. depress the trigger switch.
• Bar / chain overheated.
• Chain too tight. • Refer to “adjusting chain
tension” section.
• Lubrication needed.
• Refer to “filling the oil reservoir”
section.
• Chain is loose. • Chain tension set • Refer to “adjusting chain
incorrectly. tension” section.
• Poor cut quality. • Chain tension set • Refer to “adjusting chain
incorrectly. tension” section.
• Chain needs to be • Refer to “saw chain sharpening”
sharpened. section.
• Chain needs Note: Excessive tension leads to
replacement. excessive wear and reduction in
life of bar & chain. Ensure too is
always adequately filled with
proper oil.
Refer to “replacing the saw chain”
section.
• Unit runs but does • Chain installed • Refer to sections for installing
not cut. backwards. and removing chain.
For assistance with your product, visit our website www.craftsman.com.
Call the Craftsman help line at 888-331-4569.