Dell MS700 User Manual

24 │ Troubleshooting
Problems Possible solutions
Dell Pair notification does
not open when a Bluetooth
device is turned on for the
first time
• Windows 10 (version 19041) is the oldest version to
support Dell Pair.
• Bluetooth version 5.0 or higher is required.
• Bluetooth is supported on the computer. It is turned
ON under Windows settings.
• The Bluetooth device supports detection by Dell
Pair.
• The Bluetooth device is placed close to the
detection range of the computer. Lift the mouse
and bring this closer to your computer.
• Check the computer and the Bluetooth device both
have sufficient battery charge to operate.
• The Bluetooth device has the latest firmware.
• The Bluetooth controller on the computer is from
Intel.
• Power cycle the Bluetooth device.
• Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
Dell Pair reports a pairing
error
Proceed to reconnect through Dell Pair using the
following steps:
• If Bluetooth device is brought near computer and is
in pairing mode, the dell pair UI aids pairing.
• Wait for pairing error User Interface (UI) to auto-
dismiss.
• Move the Bluetooth device far away from the
computer.
• Bring the Bluetooth device back near the computer.
• Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.

Dell MS700 Specifications

General

Batteries included	Yes
Form factor	Ambidextrous
Product color	Black
Purpose	Travel
Scroll type	Touch
Buttons type	Pressed buttons
Frequency band	2.4 - 2.48 GHz
Buttons quantity	3
Device interface	Bluetooth
Bluetooth version	5.0
Movement detection technology	Optical
Linux operating systems supported	Red Hat Enterprise 8.2, Ubuntu 22.04
Other operating systems supported	ChromeOS
Mobile operating systems supported	Android 11.0, iOS 15
Windows operating systems supported	Windows 10, Windows 10 x64, Windows 11, Windows 8.1, Windows 8.1 x64
Battery type	AAA
Power source	Batteries
Battery technology	Alkaline
Service life of battery	24 month(s)
Number of batteries supported	2
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	0 - 50 °C
Storage relative humidity (H-H)	20 - 90 %
Wireless range	10 m

Weight and Dimensions

Depth	116.49 mm
Width	57.17 mm
Height	29.79 mm
Weight	56.9 g