18 Quick Reference Guide
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
U
SE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS .
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU.
S
CAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 18. If all tests run successfully, the error
condition is related to a software problem.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 17 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
Enter system setup (see "System Setup Program" in your User’s Guide), review your computer’s
configuration information, and ensure that the device you want to test displays in system setup and is
active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.
To Next Page
Loading...
Need help?
General
