Denon 550 User Manual

9
BASIC TROUBLESHOOTING
My Sound bar won’t connect to my network
•
Make sure your mobile device is connected to your wireless network before setting up your sound bar.
•
Alternatively, you can connect your sound bar to your network router using an Ethernet cable (sold separately).
Once connected via Ethernet, the HEOS App should recognize the sound bar and you can manually move it to your
wireless network using “Settings” - “My Devices” - “(Device Name)” - “Advanced” - “NETWORK SETTINGS”.
I don’t hear the TV sound coming from the sound bar
•
Check cable connection between the sound bar and your TV and other devices. Ensure cables are fully connected and
connected to the right ports.
•
Ensure that TV Speakers are “Off” in your TV settings menu*
•
If you are using HDMI eARC/ARC as your connection between your sound bar and your TV, ensure that “ARC” setting is
“On” in your TV settings**
* Note: “TV Speakers” settings may be labeled as Receiver, or External speakers depending on your make of TV.
** Note: Not all TV’s have these settings.
•
Verify that CEC functions are enabled in your TV’s Settings Menu.
•
Check that your sound bar is assigned to correct the input source. To find which input the sound bar is currently set to,
open the HEOS App and navigate to “Music” View > “Settings” > “My Devices” > “TV Input”.
•
To update the connection go to “Music” View > “Settings” > “My Devices” > “TV Input” > Select the Input type that
currently connects your sound bar and your TV.
Music cuts out or delays sometimes
•
Make sure your Internet connection is operating correctly.
•
If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they
are streaming video).
•
Make sure your sound bar is within range of your wireless network.
•
Make sure your sound bar is not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…). *
* Connect your sound bar to your network using an optional Ethernet cable if possible.
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Denon 550 Specifications

General

HDMI eARC	Yes
HEOS Built-in	Yes
4K HDR Compatibility	Yes
Voice Control	Amazon Alexa, Google Assistant
Subwoofer Type	Wireless
Satellite Speaker Size	Not applicable

Summary

Before You Begin Setup

Required Items for Setup

Ensure you have a Wi-Fi router, internet connection, and a compatible mobile device connected to your network.

Product Setup Steps

Step 1: Unpack Contents

Carefully unpack your Denon Home Sound Bar 550 and all included accessories from the box.

Step 2: Place the Sound Bar

Position the sound bar centered under your TV, flush with the front edge of your cabinet.

Optional: Wall Mounting

Refer to the included wall mount template if you wish to wall mount the sound bar under your TV.

Step 3: Connect Power

Connect the power cord to the sound bar and then to a standard wall outlet.

Optional: Wired Network Connection

Connect an Ethernet cable to the sound bar and your router for a wired network connection.

Step 4: Control with HEOS App

Download the HEOS App from your app store and follow instructions to control the sound bar.

Step 5: Add Sound Bar to HEOS

Navigate the HEOS app to add your sound bar to your network and manage devices.

Audio Streaming and Configuration

Stream Music via Bluetooth

Connect your mobile device via Bluetooth to play music through the sound bar.

Stream Music via Apple AirPlay

Use AirPlay from your iOS device to stream music to the sound bar over the network.

Pair Subwoofer and Surround Speakers

Configure a multi-channel system by pairing Denon Home speakers and a subwoofer.

Troubleshooting Common Issues

Sound Bar Network Connection Problems

Resolve issues where the sound bar fails to connect to your wireless or wired network.

No TV Sound from Sound Bar

Troubleshoot TV sound by checking cable connections, TV settings, and input source.

Audio Playback Interruptions

Address music cutting out or delays by checking internet, network range, and interference.

AUX Input Distortion

Prevent distorted sound from the AUX input by adjusting source and sound bar volume.

Resetting the Sound Bar

Learn the procedure to reset the sound bar, clearing settings and restoring defaults.

Identifying Dolby Atmos or DTS:X Audio

Check the HEOS App to confirm if the incoming audio signal is Dolby Atmos or DTS:X.

Contact Denon Support

Customer Support Contact Information

Find phone numbers and website links for Denon customer support and assistance.