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DYSON CUSTOMER CARE
If you have a question about your Dyson vacuum cleaner, please call the Dyson
Helpline: 1-877-397-6622 with your serial number and details of where/when you
bought the vacuum cleaner, or contact us via the Dyson website. The serial number
can be solved over the phone or by email with one of our Dyson Helpline staff. If your
vacuum cleaner needs service, call the Dyson Helpline so we can discuss the available
options. If your vacuum cleaner is under warranty, and the repair is covered, it will be
repaired at no cost.
DYSON HELPLINE
Call 1-877-397-6622 toll free, 6 days a week
PLEASE REGISTER AS A DYSON VACUUM CLEANER
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum cleaner owner.
There are three ways to do this:
online at www.dyson.com
by calling the Dyson Helpline: 1-877-397-6622 toll free.
by completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY.
WHAT IS COVERED
workmanship for a period of five years from the date of purchase, when used for
provides, at no extra cost to you, all labour and parts to place your vacuum cleaner in
proper operating condition during the warranty period. This warranty is subject to the
following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
Clearing blockages from your vacuum cleaner.
Careless operation or handling, misuse and/or lack of maintenance or use not in
External sources such as weather.
Use of the vacuum cleaner other than for normal domestic purposes within the country
of purchase, e.g. for commercial or rental purposes.
Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
Normal wear and tear, including normal wearing parts such as clear bin, belt, filter,
hose assembly, and power cord (or where external damage or abuse is diagnosed).
Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
WARRANTY SERVICE
Please fill out and return the Warranty Form, or register online at: www.dyson.com
Before service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of
purchase. Please keep your purchase receipt in a safe place to ensure you have this
information. The serial number is found on the vacuum’s rating plate, which is on the
main body of the vacuum cleaner behind the clear bin.
All work will be carried out by Dyson Canada Limited or their authorized agents.
Any replaced defective parts will become property of Dyson Canada Limited.
Service under this warranty will not extend the period of this warranty.
If your vacuum cleaner is not functioning properly, please call the Dyson Helpline
Dyson Helpline staff. If this is not possible, Dyson Canada Limited will arrange for
your vacuum cleaner to be repaired and returned in full working order at no extra cost
to you.
Any replaced defective parts will not extend the period of this warranty.
WARRANTY LIMITATIONS AND EXCLUSIONS
Any representations, warranties or conditions relating to your vacuum cleaner,
express or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the
duration of this warranty.
above. Dyson Canada Limited will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of your
vacuum cleaner. This limitation is not allowed by some Provinces or Territories and so
this limitation may not apply to you.
by Province or Territory.
This warranty is not transferable.
This warranty is only available in Canada.
SUMMARY OF COVER
The warranty becomes effective at the date of purchase (or the date of delivery if this
is later).
your vacuum cleaner. Without this proof, any work carried out will be chargeable.
Please keep your receipt or delivery note.
All work will be carried out by Dyson Canada Limited or its authorized agents.
Any parts which are replaced will become the property of Dyson Canada Limited.
The repair or replacement of your vacuum cleaner under warranty will not extend the
period of warranty.
The warranty provides benefits which are additional to and do not affect your statutory
rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
Canada Limited so that we can assist you more quickly in our Dyson Helpline. From
time to time, Dyson Canada Limited may send you special offers and news of our
latest innovations.
For more information about our data collection practices, please refer to the Dyson
Canada Limited privacy policy at www.dyson.com
The serial number can be found on the main body of the appliance behind the clear
bin.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose of this
product responsibly and recycle where possible.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
Note your serial number for future reference.
This illustration is for example purposes only.
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