Elo TouchSystems 3239L User Guide 22
C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the
following table. If the problem persists, please contact your local dealer
or our service center. Elo Technical Support numbers are listed on
page 34 of this manual.
Solutions to Common Problems
Make sure the USB or serial cable is securely attached
at both ends.
The monitor does not respond after you
turn on the system
Characters on the screen are dim
The screen is blank
Screen flashes when initialized
“Out of Range” display
Touch doesn’t work
Check that the monitor’s Power Switch is on. Turn off
the power and check the monitor’s power cord and signal
cable for proper connection.
Refer to the On-Screen Display (OSD) Control Box
section to adjust the brightness.
During operation, the monitor screen may automatically
turn off as a result of a computer Power Saving feature.
Press any key to see if the screen reappears. Refer to
the On-Screen Display (OSD) Control Box section to
adjust the brightness.
Turn the monitor off, then turn it on again.
Check to see if the video mode or vertical frequency of
your video source is outside the range of the touchmonitor.
See Chapter 3 and Appendix B for more information on
allowable video modes.
Problem Suggestion(s)
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