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Technical Support
Frequently Asked Questions
Problem & Question Possible Solutions
Power LED Is Not ON
• Make sure the power button is ON and the Power Cord is properly
connected to a grounded power outlet and to the monitor
No Plug & Play
• In order for the Plug & Play feature of the monitor to work, you need
a Plug & Play compatible computer & video card. Check with your
computer manufacturer. Also check the monitor's video cable and
make sure none of the pins are bent
• Make sure the ENVISION Monitor Drivers are installed
Picture Is Fuzzy & Has
Ghosting Shadowing
Problem
• Adjust the Contrast and Brightness Controls
• Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output
connector on the back of your computer
Picture Bounces,
Flickers Or Wave Pattern
Is Present In The Picture
• Move electrical devices that may cause electrical interference as far
away from the monitor as possible
• Use the maximum refresh rate your monitor is capable of at the
resolution your are using
Monitor Is Stuck In
Active Off-Mode"
• The Computer Power Switch should be in the ON position
• The Computer Video Card should be snugly seated in its slot
• Make sure the monitor's video cable is properly connected to the
computer
• Inspect the monitor's video cable and make sure none of the pins
are bent
• Make sure your computer is operational by hitting the CAPS LOCK
key on the keyboard while observing the CAPS LOCK LED. The
LED should either turn ON or OFF after hitting the CAPS LOCK key
Missing one of the
primary colors (RED,
GREEN, or BLUE)
• Inspect the monitor's video cable and make sure that none of the
pins are bent
• Make sure the monitor's video cable is properly connected to the
computer
Screen image is not
centered or sized
properly
• Adjust H-Position and V-Position or press hot-key (AUTO)
Picture has color
defects (white does not
look white)
• Adjust RGB color or select color temperature
Horizontal or vertical
disturbances on the
screen
• Use win 95/98/2000/ME/XP shut-down mode Adjust CLOCK and
FOCUS or perform hot-key (AUTO-key )
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