TROUBLESHOOTING
1. Kettle switches off before water has boiled.
- Generally caused by scale buildup inside and can be resolved by descaling.
- Alternatively, the kettle may have accidentally been used without water or
insufficient water, causing the safety shut-off device to activate. Reset as
explained below.
2. Resetting the boil dry safety shut-off.
- Wait 5 minutes for the kettle to cool, then refill with water. Click the ON/OFF
switch. After about 25 minutes the kettle will automatically reset itself and start to
boil.
3. Kettle fails to work.
- Check that the power supply is switched on at the wall socket.
- If the kettle has boiled dry, the safety shut-off will have activated (see paragraph
above).
4. Water has a funny taste.
- Generally this only occurs after the first use, and is not a problem if the water
boiled before use is discarded as recommended in the section Using your kettle. If
the problem persists, fill the kettle to the MAX level and add 2 teaspoons of
sodium bicarbonate. Boil and discard the water.
5. Kettle forms scale inside and/or water turns cloudy.
- If you live in a hard water area this is normal, as it is caused by calcium and
magnesium carbonate in the water, making regular descaling essential. If you
wish to find out more about the type of water in your area, your local water
company can advise you on this.
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