1615
Installing the Sensor
Place the sensor on a door or window frame inside your home. Use the
adhesive strip on the sensor or screws provided to mount the sensor.
Close the door or the window and place the sensor magnet on the edge of
the door or window.
Make sure the gap between the sensor and the sensor magnet is less than
1.6 in (4 cm) when the door or window is closed. The bottom of the sensor
magnet should align with the bottom of sensor.
F&Q
1. Why did the device setup process fail?
• Make sure your smartphone and HomeBase are connected to the same
wireless router.
• Make sure eufyCam or the sensor is in the same room HomeBase is in
during the setup process.
• Make sure you follow the onscreen instructions during the setup
process.
2. Why did eufyCam miss recording some events?
• eufyCamutilizes a passive infrared (PIR) sensor to detect motion from
moving objects that emit body heat. Only moving objects that enter the
PIR sensor’s detection zone will trigger eufyCam to start recording.
• If eufyCam is placed behind a glass or a weatherproof box, the PIR
sensor will not be able to detect moving objects. Make sure there are no
obstacles or transparent materials placed in front of eufyCam.
3. Why am I receiving so many false alerts?
• Check to see if youenabled eufyCam’s Human Detection feature, which
ensures eufyCam will send you an alert only when it detects humans on
your property. To enable this feature, go to
Camera Settings
ĺ
Motion
Detection
and tap the
Enable / Disable
toggle switch.
• You may lower the level of sensitivity to reduce the range of the motion
sensor, so that objects at further distances won’t trigger the camera. To
set the level of sensitivity, go to
Camera Settings
ĺ
Motion Detection
.
4. How can I extend eufyCam’s battery life?
• Make sure the wireless signal strength to the HomeBase is good.
• Shorten the video recording time.
• Lower the quality videos are recorded in.
• Lower the sensitivity level of the PIR sensor.
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