Troubleshooting
How do I restart my tracker?
o Troubleshoot a problematic tracker by turning it off and then back on.
Why won't my tracker sync?
o Try these troubleshooting steps if your tracker is not syncing.
My tracker isn't receiving notifications from my Android mobile device
o Try these troubleshooting steps if you're not receiving notifications.
Why isn't my battery charging?
o If you're having difficulty charging your tracker, review these
troubleshooting options.
How do I factory reset my Charge or Charge HR?
o If Customer Support directs you to perform a factory reset on your Charge
or Charge HR, follow these instructions.
Why can't I update my tracker?
o If you're having difficulty updating your tracker to the latest version, read
our troubleshooting steps.
What should I know about using the Fitbit app on my Android device?
o See which Android devices have bugs or other limitations that prevent
them from supporting one or more features of the Fitbit app.
Why can't I set up my tracker?
o Make sure your mobile device or computer meets all the requirements for
getting started with your Fitbit tracker.
Why won't my tracker sync to another device or computer?
o If you receive notifications on your tracker, temporarily disable the
Bluetooth bond with your mobile device.
My tracker isn't receiving notifications from my iOS mobile device
o Try these troubleshooting steps if you're not receiving notifications.
How do I change the time on my tracker?
Adjust the time zone and sync your tracker.
Why isn't GPS working?
Try these troubleshooting steps if you're having trouble with GPS.
How do I reinstall Fitbit Connect?
Troubleshoot syncing issues by reinstalling Fitbit Connect.
Why don't I see my heart rate on my tracker?
Learn tips for troubleshooting the heart rate display on your Atla HR,
Blaze, Charge 2, Charge HR, or Surge.
How do I troubleshoot my Ultra?
If you're having difficulty using your Ultra, try this list of troubleshoots.
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