There is an option to reset it, to make sure it is not a software related issue:
1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall
charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it
attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as
paper clips, into these holes as you can damage your Fitbit device.
Ace & Alta series
1. Plug your charging cable into a USB port on your computer or any UL-certified USB
wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on
the charging cable must lock securely with the port. You’ll know the connection is secure
when the tracker vibrates and you see a battery icon on your tracker’s display. Your
To Next Page
Need help?
General
