1. For Fitbit Blaze, Fitbit Versa, and Fitbit Ionic, press and hold the back and bottom
buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit
Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more
information, see How do I turn off my Fitbit device?
If you need additional help, contact Customer Support.
Charge series
On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. Open the
Settings app and tap About > Reboot Device.
If your Charge series tracker is unresponsive: .
1. Plug the charging cable into the USB port on your computer or any UL-certified USB
wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on
the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging
cable. You’ll know the connection is secure when the tracker vibrates and you see a
battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see
the Fitbit logo and the tracker vibrates, the tracker restarted.
2. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds.
Release the button. When you see a smile icon and the tracker vibrates, the tracker
restarted.
5. Disconnect your tracker from the charging cable.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Flex 2
These steps explain how to restart a Flex 2.
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