FLEX-6400/FLEX-6600 Hardware Reference Manual
Page 7 of 45
Copyright 2018 FlexRadio Systems. All Rights Reserved.
2 WARRANTY INFORMATION
FLEX-6400 / FLEX-6600 Signature Series 2-Year Limited Hardware Warranty
This Limited Warranty is effective as of the date of first purchase by the consumer.
Original equipment hardware warranties and manufacturer support for FlexRadio
Systems products applies only to the original purchaser and are not transferable unless a
Warranty Transfer agreement is purchased from FlexRadio Systems. Before sending in
your product for service, it is recommended that you query the FlexRadio Community to
make sure your issue is not easily resolved. If you still have an issue, submit a request for
support via the FlexRadio HelpDesk. Once you are assigned an incident or ticket number,
one of our Technical Support Engineers will determine if the issue your product is
experiencing requires service or repair and will either issue you an RMA (Return Material
Authorization) number for service in Austin, TX or refer you to another authorized Service
Center. Any product returned for service that is out of warranty or has had its warranty
voided is subject to a one (1) hour diagnostic bench charge. This charge will be applied to
any work performed.
What is Covered:
During the first thirty (30) days after the date of shipment, FlexRadio Systems will fully
repair or replace a defective product at their discretion. For the remaining two (2) years
after the date of shipment, FlexRadio Systems will replace defective parts free of charge
(post-paid) for transceiver components only. Any replacement hardware parts will be
warranted for the remainder of the original warranty period or ninety (90) calendar days
from the date of installation or repair, whichever is longer. FlexRadio Systems will also
correct any failure caused by defective parts and materials. You must send the unit at
your expense to FlexRadio Systems. FlexRadio Systems will pay return shipping to the
country of purchase.
What is Not Covered:
This Limited Warranty as it pertains to the transceiver or radio components does not
cover repair or damage caused by (1) misuse, negligence or user modifications; (2) any
performance or operational malfunctions involving non-FlexRadio Systems accessory
equipment; (3) connection to improper or unstable voltage supply; (4) improper
execution of hardware calibration or test routines; (5) the incorrect installation of any and
all cables connected to the radio by the user; (6) the use of third-party software
applications or hardware that directly or indirectly controls radio functions and/or
operating state by utilizing a communication or control protocol, such as, but not limited
to CAT or I2C commands or (7) random acts of nature such as flood, fire, water, weather
related storm, lightning or electrostatic discharge damage.
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