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Visit our web site at
www.frigidaire.com or
www.frigidaire.ca
1-800-374-4432 (United States)
1-800-265-8352 (Canada)
BEFORE CALLING
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line is
kinked.
• The water lter is not
seated properly.
• The water lter may be
clogged with foreign
material.
• Turn on ice maker. For the fresh food
ice maker, press ice maker on-off button
once.
• Connect the unit to the household water
supply and ensure the water valve is
open.
• Ensure that the supply line does not
kink when the refrigerator is pushed into
place against the wall.
• Remove and re-install the water lter.
Be sure to seat it fully into the locked
position.
• If water dispenses slowly or not at all, or
if the lter is six months old or older, it
should be replaced.
Ice maker is
not making
enough ice.
• Ice maker is producing less
ice than expected.
• The water lter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Water pressure is extremely
low. Cut-off and cut-on
pressures are too low (well
systems only).
• Reverse osmosis system is
in regenerative phase.
• The ice maker will produce
approximately 2 to 3 pounds of ice
every 24 hours depending on usage
conditions.
• If water dispenses slower than normal,
or if the lter is six months old or older,
it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed into
place against the wall.
• Have someone turn up the cut-off and
cut-on pressure on the water pump
system (well systems only).
• It is normal for a reverse osmosis
system to be below 20 psi during the
regenerative phase.
Ice cubes
are freezing
together.
• Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
• Ice cubes are hollow (shells
of ice with water inside).
The hollow cubes break
open in the bin and leak
their water onto existing
ice, which causes it to
freeze together.
• Remove ice container and discard ice.
The ice maker will produce fresh supply.
Ice should be used at least twice weekly
to keep the cubes separated.
• This generally occurs when the ice
maker does not get enough water. This
is usually the result of a clogged water
lter or restricted water supply. Replace
the water lter and if the condition still
occurs, check to see if the water valve is
not turned on all the way or if there is a
kinked water supply line.
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