10 31-6000260 Rev. 2
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Water contains tiny black particles New filter canisters contain
activated carbon.
• Turn on the filtered water faucet and allow to run for 11
gallons (or 10 minutes) to flush out any harmless carbon fines
that may be present.
Water has air bubbles and is
cloudy
Air in system after
installation.
• Will go away after water runs for a while.
Chlorine taste and odor in the
product water
The filter canisters are no
longer reducing chlorine
taste and odor from the
water supply.
•
Replace the filter canisters.
Water dispenses
very slowly
The filters have been
installed for too long.
• A six-month change-out period is recommended. Replace
both filter canisters.
The filter canisters have
become clogged.
• High sediment levels can cause premature clogging.
Replace both filter canisters.
Filter not installed fully • Ensure filter is fully installed, label should be centered and
facing forward.
Fittings are leaking Tubing may not be installed
properly.
• Fully follow the installation instructions and be sure the tubing
is free of nicks, burrs, etc., and is installed to the proper depth.
No water dispensing
from system
Filter canisters not fully
installed.
• Fully follow the filter replacement instructions.
If you are still having trouble, please call us at 800-952-5039 (US)
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