Before you call for service...
Troubleshooting Tips
Problem Possible Causes What To Do
Water hard sometimes Using hot water while the water
softening sgstem is regenerating
Control HARDNESS number setting
too low
Grains of hardness in sour water
supplghave increased
• Avoid using hot water during water softening sgstem
recharge because the water heater will refillwith hard water.
SeeAutomatic Hard Water BypassDuring Rechargesection,
page 14.
• Pressthe HODE button until arrow points to HARDNESS.
Be sure the number shown isthe same as the actual grains per
gallon hardness of your water supplg. Seethe Programming
the Control section if a change inthe setting isneeded.
• Water hardnesscan change over time, especiallg in well water.
To check, have the water tested by a water analysis laboratory
or call your local water department. Adjust the HARDNESS
number setting as needed.
Water feels slippery Absence of hardness minerals • This isnormal. Hardnessin water gives it the abrasive feel
after installation of you mag have been accustomed to. The slippery feel isthe
water softeningsystem clean feelof soft water.
Water softening system Water softening sgstem is a • Does not use much salt to regenerate-very efficient.
not using any salt "demand" unit
Possible salt bridge • Seethe About the Water SoftenerSystem section, page 15.
Possible plugged nozzle and venturi • Seethe About the Water SoftenerSgstem section, page 15.
Water is blue color Acidic water in copper plumbing • Have the water tested at once.
after water softening
system was installed
Water softening system Meter turbine stuck • See the Service: Manually Initiated Electronics Diagnostics
not regenerating section for troubleshooting procedures, page 18.
Callfor service.
Sensor wire not plugged into • See the Service: Manually Initiated Electronics Diagnostics
the control section for troubleshooting procedures,page 18.
• Callfor service.
No power to unit • Check the circuit breaker or fuses.
Mechanical defect • Callfor service.
Cloudiness on glassware Combination of softwater and • This iscalled etching and is permanent. To prevent this
(automatic dishwashersl too much detergent from happening, use lessdetergent if you have soft water.
Wash glassware in the shortest cycle that will get them clean.
Excessive/high level Valvedrain hose pinched, • Ang restriction in this drain hose mag prevent proper
of water in brine tank plugged, elevated too high operation of the nozzleand venturi and reduce or prevent
or otherwise restricted brine draw during recharge.
22
Nozzle and venturi dirts, incorrectlg
assembled or damaged
• Seethe Cleaningthe Nozzle and VenturiAssemblg section,
page 15.With water pressureto the water softening system
off,take the nozzleassembly apart. Inspect,clean and
replace as needed.Any foreign particle(s),scratches, nicks,
etc.,in the passages can prevent operation. Be sureholes
in the gasket are centered over holes in the housing.
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