Before YouCallForService...
Troubleshooting tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Possible Causes
surface units will not hnproper cookware
maintaina rolling boil being used.
orcookingis not
fast enough
What ToDo
• Use pans which are flat and match tile (liameter
(If the surthce unit selected,
Surface units do A fuse in yottr home may be • Rel)lace the fl/se or reset the circuit breakel;
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the COlTect control is set for tile surih('e
improperly set. unit you are using.
Surface unitstops • This is nolanal. The Ulfit is still on mad hot.
glowing when turnea
to a lower setting
Scratches(mayappear
as cracks)oncooktop
glasssurface
Incorrect demfing
methods being used.
Cookware with rough bottoms
being used or coarse particles
IsaJt or sand) were between
the cookwaxe and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• Scratches are not retnowd)le. Tiny scratches will become
less visible in tilne as a result ol clealfing.
• To avoid scratches, use the recoum_ended clealfing
[)rocedtu'es. Make s/Ire bottouls ot cookware are clean
befi)re use, and use cookware with slnooth bottolns.
Areas ofdiscoloration Food spillovers not cleaned • See the Cleaningthe glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is uorn)al. The surtace may appear discolored
with a fight-colored glass when it is hot. This is teml/orary and will disappear
cooktop, as the _,dass.. cools.
Plastic melted to Hot cooktop came into • See the Glasssurface potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop secti(m.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for rel/l:lcemeut.
of the cooktop on the cooktop.
Frequent cycling hnproper cookware • Use (mh" flat co(>kware to minimize cvclin
off and on of being used.
surface units
Control signals after You forgot to enter a • Touch the Bake pad and desired temperature or the
entering cooking time bake temperature or Self Clean pad and desired clean time.
or delay start clemfing time.
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