How to do away with
.urprise repair bills
Your new appliance is a well
designed and engineered product.
Before it Iett the factory, it went
through rigorous tests, just to make
sure it was as defect-free as pos-
sible. And you have a warranty (see
back cover of this book) to protect
you against any manufacturing de-
fects during the early period of
your appliance’s life.
Now you can have the same
trouble-free and surprise-free
service beyond the\.varranty period.
I
You can buy a Generai Electric
Service Contract. For one Iowfee...
usually just pennies a day. ..General
Electric will take care of any repairs
your appliance needs—both parts
and labor. You are protected for the
length of your contract. Even when
costs go up, you pay nothing more.
Want more information? There’s
no obligation. You can get infor-
- nation on Service Contracts any
,ne. Just write your name and
address, date of installation, and
the model and serial number of
your appliance and send to:
Manager, Service Contracts
General Electric Company
Appliance Park
Louisville, KY 40225
General Electric helps
the do-it-yourselfer
If you’re the kind of person who
likes to do-it-yourself—or if you’re
interested in saving money on
out-of-warranty repairs—General
Electric now offers some real help:
Step-by-Step Repair Manual
You can use this manual to solve
common repair problems. GE
makes it easy because your manual
contains important do-it-yourself
information:
. charts to help you diagnose
problems
. easy to understand instructions
. step-by-step photos with repair
procedures
. a skill level index
c the recommended tools needed
to perform repairs
Replacement Parts
When repairing your appliance, we
recommend you use authorized GE
replacement parts. Each part is
packaged in a color coded box with:
●
●
●
●
easy parts identification
estimated time of repairs
step-by-step instructions
recommended tools
Where to Purchase Step-by-Step
Repair Manuals and Parts
You can purchase GE repair manu-
als and replacement parts for your
appliance from authorized partici-
pating General Electric dealers.
Note: Of course, repairs should be
attempted only by individuals
possessing adequate backgrounds
of electrical, electronic and mech-
anical experience. Any attempt to
repair a major appliance may result
in personal injury and property
damage.
If you need service
In many cities, there’s a General
Electric Factory Service Center.
Call, and a radio-dispatched truck
will come to your home by appoint-
ment—morning or afternoon. Charge
the work, if you like. All the centers
accept both MasterCard and Visa
Cards. Check the White Pages for
“GENERALELECTRICC OMPANY”
or’’GENERAL ELECTRIC FACTORY
SERVICE.”
Or look for General Electric fran-
chised Customer Care n servicers.
You’ll find them in the Yellow Pages
]der “GENERAL ELECTRIC
UUSTOMER CARE8 SERVICE” or
“GENERALELECTRIC-H OTPOINT
CUSTOMER CARE~ SERVICE.”
contact one of the Factory Service
Centers, a franchised Customer
Care” servicer or your dealer.
If you are dissatisfied with the
service you received, here are
three steps you should follow
FIRST, contact the people who
serviced your appliance. Explain
why you are dissatisfied. In most
cases this will solve the problem.
NEXT, if you are still dissatisfied,
write all the details—including your
phone number–to:
Manager, Consumer Relations
General Electric Company
Appliance Park
Louisville, KY 40225
FINALLY, If your problem is still not
resolved, write:
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
This panel, known as MACAP, is a
group of independent consumer
experts under the sponsorship of
several industv associations. Its
purpose is to study practices and
advise the industry of ways to
improve customer service. Because
MACAP is free of industry control
and influence, it is able to make
impartial recommendations, con-
sidering each case individually.
If you need service literature,
parts lists, parts or accessories,
Part No. 468307P08
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