W
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arranty and Service Information
arranty and Service Information
GenerLink™ Manufacturers Limited Warranty
Global Power Products (GPP) warrants GenerLink™ for a period of two (2) years unconditional
replacement, plus an additional five (5) year manufacturers warranty after delivery of goods,
where specified that the goods are, under normal use and service, free from defects in materials,
and workmanship. No other warranties or representations, whether written or oral, shall be
binding upon Global Power Products. If any unit provided by Global Power Products does not
comply with any of the expressed warranties set forth above and customer provides Global Power
Products notice of such noncompliance within the seven (7) year warranty period, Global Power
Products shall at its discretion repair or replace the nonconforming unit after receipt of the
nonconforming unit for its inspection. Global Power Products’ sole liability to customer for goods
not conforming to any of the express warranties is limited to repair or replacement of such units.
Warranty on the repaired unit or any component thereof is limited to the balance of the original
warranty period.
Surge Protection Manufacturers Limited Warranty
Fifteen Year Product Coverage
GPP will repair or replace any Surge Protection Device that is defective in material or
workmanship or is damaged by an electrical surge (including those caused by lightning) for a
period of fifteen (15) years from the date of installation or fifteen years and six (6) months from
the date of manufacture, whichever comes first. Maximum coverage is $1,000 per
appliance, $10,000 per residence.
A “White Goods Appliance” is defined as a washer, dryer, stove, refrigerator, freezer, HVAC unit,
dishwasher or garbage disposal. Coverage is secondary to any applicable product warranties,
service contracts and insurance policies.
This coverage applies to the end-user at the residence where the product is installed and is the
exclusive remedy under this warranty, whether based on contract, tort, including negligence or
otherwise. GPP reserves the right to audit damage, site and/or cost of repairs and may require a
notarized proof of loss. Claims must be made within 30 days of damage. This warranty does not
cover damage associated with sustained overvoltages, vandalism, theft, normal wear and tear,
obsolescence, abuse, unauthorized modification, misuse, improper installation, or catastrophic
events. Except as expressed previously in this warranty, GPP disclaims liability of any incidental,
indirect, special, or consequential damage arising out of the sale, lease, or use of any GPP product
(including without limitation, lost business profits, loss of data and all freight, mileage, travel
time, and insurance charges associated with the warranty coverage claims). Some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above does not
apply to you. This warranty gives you specific legal rights and you may have other rights which
vary from state to state. This warranty is valid in the United States and Canada only.
Surge Protection Warranty Assistance: Call 1-800-886-3837
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Transfer Switch: Used in conjunction with a sub panel. Device installed by a
licensed electrician designed to allow interconnection of a portable generator with
limited appliance availability.
Utility’s Electric Distribution System: A network of power lines and associated
equipment used to transmit and distribute electricity over a geographic area.
Voltage: Electrical potential or force that causes current to flow through a conductor.
Watt: A unit that measures the amount of electrical power. watts = volts x amps
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Important Installation Information
Important Installation Information
You MUST have this information should the unit need repair or
replacement. Please complete the information and keep this
information for future reference.
Installation Date:
_________________________________________________________________
Company Name:
_________________________________________________________________
Address:_________________________________________________________
_________________________________________________________________
Phone Number:
_________________________________________________________________
Installer Company Name:
_________________________________________________________________
GenerLink Serial Number:
_________________________________________________________________
GenerLink™ unit shall not be removed or uninstalled by anyone other than an Approved
Installer. If the GenerLink™ unit requires inspection, removal, repair, or replacement,
immediately contact the Approved Installer or a licensed electrician to request that the
GenerLink™ unit be removed. Once the GenerLink™ unit is removed, contact GenerLink™ at
225 Arnold Road, Lawrenceville, GA 30044, or call at 1.800.886.3837 to receive instructions on
how to have the GenerLink™ unit repaired and/or replaced.
T
T
erms and Conditions of Usage
erms and Conditions of Usage
TERMS AND CONDITIONS. Upon breaking the seal attached to the installed GenerLink™, you
expressly agree that usage is restricted and subject to the following terms and conditions
(“Terms and Conditions”).
INSTALLATION AND CARE OF PROPERTY. The GenerLink™ unit must be installed by an
Approved Installer and may not be removed or modified by anyone other than an Approved
Installer. An Approved Installer is defined as a licensed electrician or a technician approved by
your local electric utility (“Utility”). As a user of GenerLink™, you further agree to follow the
GenerLink™ Start-Up Procedure provided in the Operating Manual, incorporated herein by
reference. At all times, the GenerLink™ unit shall be used solely for the purpose intended, in
accordance with the Instructions and “Safety Tips,” contained in this Operating Manual,
incorporated herein by reference. You understand that any installation, removal, or
modification by anyone other than an Approved Installer is dangerous and is expressly
prohibited under the terms of this agreement.
DELIVERY AND ACCEPTANCE OF PROPERTY. Within Thirty (30) days of its installation, you are
required to test the GenerLink™ unit with a generator. Written notice of any defects or
concerns with the operation of the GenerLink™ unit must be received within Forty-Five (45)
days from the installation date of the GenerLink™ unit by Global Power Products at 225 Arnold
Road, Lawrenceville, GA 30044 specifying any defects, or it shall be conclusively presumed that
you have accepted the GenerLink™ unit and found it to be in good operating condition and
repair. This provision shall not be applicable to latent defects of which you could not
reasonably be aware.
SAFETY. You understand and agree that once the GenerLink™ unit is installed, it is the only
safe and allowable method for connecting a generator to your home. You grant the Utility the
right to enter the site where the GenerLink™ unit is installed, to temporarily disconnect the
generator, and to physically “lock out” the GenerLink™ unit at any time if the Utility
determines that a potential hazard exists and that such temporary action is necessary to protect
the Utility’s electric system, its customers, and/or its employees.
INSPECTION, REMOVAL AND REPAIR. You acknowledge that the GenerLink™ unit shall not
be removed or removal by anyone other than an Approved Installer. If the GenerLink™ unit
requires inspection, removal, repair, or replacement, immediately contact an Approved Installer
to request that the GenerLink™ unit be removed. Contact GenerLink™ at 225 Arnold Road,
Lawrenceville, GA 30044, or call at 1.800.886.3837 to receive instructions on how to have the
GenerLink™ unit repaired and/or replaced.
CLAIMS AND EXPENSES. You expressly agree to hold the Utility, the Authorized GenerLink
Reseller, and Global Power Products harmless from any and all claims, costs, expenses,
damages, and liabilities, including reasonable attorney’s fees, resulting from, or alleged to be
caused by, directly or indirectly, use, operation, or failure of the GenerLink™ unit.
TERMS TO BE EXCLUSIVE. You acknowledge that the Terms and Conditions constitute the
final and entire agreement regarding the use and purchase of the GenerLink™ device.
GOVERNING LAW. It is expressly understood and agreed that the Terms and Conditions are to
be interpreted according to the laws of the Georgia.
Copyright © 2018 by Global Power Products, Inc.. All rights reserved
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or by an information storage or retrieval system without the
prior written permission of Global Power Products unless such copying is expressly permitted by federal copy-
right law.
Address inquiries to:
GenerLink
225 Arnold Road
Lawrenceville, GA 30044
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