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Troubleshooting
Problem Possible Solution(s)
No power • Make sure the power cable is properly
connected to the power source and the
monitor.
• Check the cable and plug to make sure they
are not broken.
• Make sure the monitor is turned on.
No image appears
on the screen
• Make sure the monitor and the computer
are properly connected and both devices are
turned on.
• Make sure you have selected the correct
input source. Refer to page 17 or 27.
• Adjust the Brightness and Contrast settings.
Refer to page 25.
The image does
not ll the entire
screen
• Try dierent Display Mode (aspect ratio)
setting. Refer to page 24.
The colors are
distorted
• Make sure the input signal cable is properly
connected.
• Congure the image related settings. Refer to
the “Picture” section.
No sound or
volume is low
• Make sure the headphone cable is properly
connected.
• Adjust the volume level. Refer to page 19
or 28.
• Adjust your computer sound related settings.
Note: If the problem persists, please contact our customer service for further
assistance.
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