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BEFORE CALLING SERVICE
Please make these simple checks before calling service. These tips may save you time and money
since charges for receiver installation and adjustments of customer controls are not covered
under your warranty.
Symptoms Items to Check and Actions to follow
“Ghost” or double image This may be caused by obstruction to the antenna due to •
high rise buildings or hills. Using a highly directional antenna
may improve the picture.
No power Check if the TV’s AC power cord is plugged into the mains •
socket.
Unplug the TV, wait for 60 seconds. Then reinsert plug into •
the mains socket and turn on the TV again.
No picture Check antenna connections at the rear of the TV to see if it •
is properly connected to the TV.
Possible broadcast station trouble. •
Try another channel.
Adjust the contrast and brightness settings.•
Check the Closed Captions control. Some TEXT modes •
could block the screen.
Good picture but no sound Increase the VOLUME.•
Check if the TV is muted; press the MUTE button on the •
remote control.
Good sound but poor color Adjust the contrast, color and brightness settings. •
Poor picture Poor picture quality may occur when an activated S-VHS •
camera or camcorder is connected to your TV and the other
peripheral at the same time. Switch off one of the peripherals.
Snowy picture and noise Check the antenna connection. •
Horizontal dotted line This may be caused by electrical interference (e.g. hair dryer, •
nearby neon lights, etc.)
Turn off the equipment. •
Television not responding to
remote control
Check whether the batteries are working. Replace if •
necessary.
Clean the remote control sensor lens on the TV.•
You can still use the buttons at the front of your TV.•
Select the TV mode to ensure your remote control is set in •
the TV mode.
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