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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
• The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
• Recharge the headset (see “Charging your headset”).
2.4GHz pairing failed between headset and 2.4GHz USB wireless
dongle
• Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see “To pair manually”).
Bluetooth pairing failed
• Make sure you have enabled Bluetooth feature on the device to be connected
with the headset.
• Move the device closer to the headset.
• The headset is connected to another device through Bluetooth. Disconnect the
other device, then repeat the pairing procedures. (see “With Bluetooth (secondary
connection)”).
No sound or poor sound
• Make sure you have chosen JBL QUANTUM910P CONSOLE WIRELESS GAME
as the default device in the game sound settings of your PC, Mac or gaming
console device.
• Adjust volume on your PC, Mac or gaming console device.
• Check game chat balance on PC if you are only playing game or chat audio.
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