Hisense HQD20 Series User Manual

14
Troubleshooting
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Refrigerator is Not Operating
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator does not
run
Refrigerator is unplugged. Plug refrigerator into a grounded 3 prong
outlet.
Breaker is tripped or turned off,
or fuse is blown.
Reset/Turn on breaker or replace fuse.
Refrigerator is in defrost mode. Wait for defrost cycle to end and cooling
system to restart.
Refrigerator
compressor runs
frequently or for long
periods of time
NOTE: This
refrigerator is
designed to run for
longer periods of time
at a lower energy
usage.
Refrigerator is first plugged in. This is normal. Allow 24 hours for the
refrigerator to cool down.
Warm or large amounts of food
added.
This is normal.
Door is left open, or refrigerator
is not level.
Check that an item is not preventing door
from closing. Level the refrigerator. See
“Level Refrigerator.”
Hot weather or frequent
openings
This is normal.
Temperature control set to
coldest setting.
Adjust temperature to a warmer setting.
Refrigerator has an
odor
Food is not sealed or packaged
properly.
Reseal packaging. Place an opened box of
baking soda in the refrigerator, replace every
3 months.
Interior needs to be cleaned. Clean the interior. See “Cleaning.”
Food stored too long. Dispose of spoiled food.
Light does not come
on
Refrigerator is unplugged. Plug refrigerator into a grounded 3 prong
outlet.
LED light is burned out. Contact a qualified technician to replace the
burned out LED.
Doors do not close
properly
Refrigerator is not level. See “Level Refrigerator.”
Something is obstructing door
closure.
Check for and remove obstructions.
Vibration or rattling Refrigerator is not resting firmly
on floor.
See “Level Refrigerator.”
Normal Sounds It sounds like water is flowing
from the refrigerator.
Refrigerant flowing in the lines will make this
sound when the compressor starts and stops.
The refrigerator has an automatic defrosting
system. The defrosted water will make this
sound.
Humming or buzzing sounds The compressor and fans used for cold
air circulation can make this sound. If the
refrigerator is not level, the sound will be
louder.
Cracking or clicking sounds The interior parts will make this sound as
they contract and expand in response to
temperature changes.
Popping noise May occur during automatic defrosting.

Hisense HQD20 Series Specifications

General

Brand	Hisense
Model	HQD20 Series
Category	Refrigerator
Language	English