10
Continued
Service
If further assistance is needed, con-
tact the Hoover Consumer Response
Center, Phone: 1-263-6376.
In Canada, contact Hoover Canada, Carson
Building, 100 Carson Street, Etobicoke,
Ontario M8W 3R9, Phone:
1-800-263-6376 Mon-Fri 8AM-7PM EST.
Always identify your cleaner by the
complete model number when
requesting information or ordering
parts. (The model number appears on
the back of the cleaner.)
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest Hoover Sales and Service
Center or Authorized Hoover
Warranty Service Dealer (Depot)
by:
• checking the Yellow Pages under
“Vacuum Cleaners -
Household” OR -
• checking the Service section of
Hoover on-line at hoover.com
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S.
only).
Do not send your cleaner to Hoover,
Inc., in Glenwillow, Ohio for service, this
will only result in delay.
Possible Cause
Possible Solution
• Incorrect carpet height setting
• Move carpet height control to a
higher setting
Problem: Cleaner hard to push
Problem: Smoky/burning smell
detected
4. If you have a
problem
Possible Cause
Possible Solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Dirt cup full
• Empty dirt cup
• Filters dirty
• Clean filters
• Incorrect carpet height setting
• Move nozzle control knob to
lower setting
• Blockage in air flow passages
• Clear blockage
Possible Cause
Possible Solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall receptacle
• Check fuse or breaker
• Blown fuse or tripped breaker
• Replace fuse or reset breakerF
• Thermal protector activated
• Unplug cleaner and allow cleaner
to cool for 30 minutes (this will
reset the thermal protector)
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the checklist below.
Problem: Cleaner/tools won’t
pick up
Problem: Cleaner won’t run
Possible Cause
Possible Solution
• Belt broken or stretched
• Replace agitator brush roll belt
as described in Figs. 3-16 through
3-21 in the Maintenance section
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