HP Support Software CD
The Support Software CD (SSCD) includes updated drivers and utilities for HP commercial notebook,
desktop, and workstation computers. Key drivers and utilities for HP computers are included on the
SSCD. The user interface is in English, French, Italian, German, Spanish, and Japanese. The SSCD is
updated regularly and is available either through an annual subscription or as a one-time purchase.
Subscriptions can be purchased through customer support or from an authorized dealer.
HP Worldwide Website and download facility
Individual drivers and utilities can be downloaded, in the form of SoftPaqs, from the HP Download
website at http://h18000.www1.hp.com/support/files/
. SoftPaqs provide a distribution method for
driver and ROM updates and product software enhancements. Multiple files and bootable diskettes
can be distributed conveniently and electronically through the Web.
HP Restore CDs
Restore CDs are shipped with HP Compaq nc4010 models. The CDs provide an easy-to-use complete
restore solution for preinstalled operating systems. This restore solution allows users to selectively
install and repair the OS, drivers, and applications; or to perform a full preinstalled software
restoration. The OS CD contains the preinstalled operating system. The Driver Recover CD provides
drivers, utilities, and applications that are preinstalled on the computer.
Frequently asked questions
Why did the images change?
New processors and wireless adapters are being made available for select HP Compaq nc4010,
nc6000, and nc8000 notebooks models. The images were updated to support the new hardware.
Is the nc8000 preinstall image also compatible with other nc models?
Yes, the nc8000 preinstalled software image has been tested with nc4000, nc4010, and nc6000
notebook models.
Has HP made other changes to preinstall images recently?
Our license to ship Microsoft Java expired in the first quarter of 2004, requiring a change to shipping
models. This has been the only change to shipping software images on corporate notebook platforms
in the past 18 months. The preinstall image and ROM BIOS on the nc4000 have been updated to
the same versions being introduced on the nc4010.
Are images developed on the nc4000 compatible with the nc4010?
Images developed on the nc4000 will work on the nc4010 with some limitations. New features that
have been included in the nc4010 require additional software. Updates to Bluetooth software are
recommended, if this applies to the image.
How do I obtain updated software components?
The latest software updates are available from the HP website at www.hp.com
. For customers without
Web access, the HP Software Support CD Kit is available.
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