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No display on the configuration terminal
Symptom
After the router is powered on, the console terminal does not display anything.
Solution
To resolve the problem:
1. Verify that the power supply system is operating correctly.
2. Verify that the console cable is properly connected and the connected serial port is the same as
the port configured on the terminal.
3. Verify that the terminal is configured correctly.
{ Bits per second—9600.
{ Data bits—8.
{ Parity—None.
{ Stop bits—1.
{ Flow control—None.
{ Terminal Emulation—VT100.
4. Verify that the console cable is not broken.
5. If the problem persists, contact Hewlett Packard Enterprise Support.
Garbled characters on the configuration terminal
Symptom
After the router is powered on, the configuration terminal displays garbled characters.
Solution
To resolve the problem:
1. Verify that the Data bits field is set to 8 for the terminal. If the Data bits field is set to 5 or 6, the
terminal displays garbled characters.
2. If the problem persists, contact Hewlett Packard Enterprise Support.
No response from the serial port
Symptom
No boot information is displayed on the configuration terminal when the router starts up or restarts
up.
Solution
To resolve the problem:
1. Verify that the serial cable is in good condition.
2. Verify that the serial port attributes are correct.
3. If the problem persists, contact Hewlett Packard Enterprise Support.
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