Getting more information
●
For comprehensive information about your computer, as well as governmental agency and safety
information about the use of your computer, access Help and Support by clicking Start, and then
clicking Help and Support.
●
The HP Web site (
http://www.hp.com) provides product news and software updates.
Technical support
If you cannot solve a problem using the troubleshooting tips in this chapter, you may need to contact
technical support.
For the fastest possible resolution of your problem, have the following information available when you
call or e-mail:
●
The computer and port replicator model types
●
Serial numbers for the computer and port replicator
●
Dates the computer and port replicator were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware configuration of the computer
●
Hardware and software you are using
●
The manufacturer and model of the printer or other accessories connected to the computer and
port replicator
●
Configuration settings, including contents of the system files
To contact technical support, click Start, click Help and Support, and then click Contact support to
start a chat session with a support specialist.
Getting more information 13
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