Top FAQs:
Compatibility and Support
What are the mobile phone models compatible with the band?
What should I do if I pair my band with the phone but the Huawei Health app does not show they
are connected?
Cause:This problem may occur because the Bluetooth connection of the phone is abnormal.
The band is compatible with phones running Android 4.4 or later/iOS 9.0 or later.
The Random Access Memory (RAM) must be more than 2 GB.
Solution:
1. Restart the HUAWEI Health app, select your band, and touch Touch to reconnect.
2. Restart your band, and then touch Touch to reconnectin the HUAWEI Health app.
3. For Andriod users: Open the Huawei Health app, select your band, and then touch Unpair to delete the pairing record. Reconnect your band and phone.
For iOS users: Touch Devices in the bottom-right corner of the Huawei Health app, swipe left on the band icon you want to delete and touch Delete. On your
phone, go to Settings> Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired band, and then touch Forget This Deviceto delete
the pairing records for reconnection.
4. If the issue persists, restore your band to default settings and try again.
Why am I unable to find the Bluetooth name of my band in the connected device list under
Bluetooth in my phone?
Your band can be connected to your phone only in the Huawei Health app. Please download the latest version of the Huawei Health app.
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