9
Trouble shooting guide
NOTE!
Do always disconnect the cable from the wall socket before maintenance!
Symptom Check Try
The desk does not move.
Make sure that all cable
are connected.
Connect the cables.
Follow installation
instructions and perform
a reset.
Unplug the desk from the
wall socket for roughly 1
minute and reconnect.
Only one column is
moving.
Perform a reset. If
there’s still only one
column moving, replace
the column that is not
moving.
The columns are moving
at dierent speeds.
It is possible to move the
slower column by pulling/
pushing.
Replace the column that
is moving slower.
It is not possible to move
the slower column by
pulling/pushing.
Replace the column that
is moving faster.
The desk only moves
short distances.
Make sure that the desk
is not overloaded.
Unload the desk. If the
problem remains, replace
the control box.
The desk stops and
reverse during operation.
Make sure that nothing
is blocking the desk
movement.
Remove the obstacle.
If the problem remains
replace the whole
underframe.
The desk is not able to
drive all the way up or all
the way down.
Check all connections.
Perform a reset.
The desk can only drive
in one direction (up or
down).
The desk is not
horizontal.
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