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J-300
15.0 Troubleshooting Procedures
In the event your Jacuzzi spa is not working the way it should, please
rst review all the installation and operating instructions in this manual
and check for messages on the panel display. If you are still not satised
it is working properly, please follow the appropriate troubleshooting
instructions below. Always insist on genuine Jacuzzi replacement
parts.
Note: If any of the supply cords to accessories are damaged, they must
be replaced by authorized service personnel. Contact your authorized
Jacuzzi dealer or qualified service technician.
15.1 None of the Components Operate (e.g. Pump, Light)
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Contact your authorized Jacuzzi dealer or qualied service
technician.
15.2 Pump Does Not Operate But Light Does
Press the JETS 1 button. If no water movement is detected, make sure
power is going to the spa and check the water level. If this does not solve
the problem, contact your authorized Jacuzzi dealer or qualified service
technician. The main jets pump 1 operates but no water ows to jets.
Check the following:
1. Jets may all be closed. Verify all jets are in the open “on” position
(Sec. 10.5, page 26).
2. Pump may not be properly primed. This can happen after the spa is
drained and relled. Press the JETS 1 button on the control panel
several times, never leaving the motor running for more than 5 to 10
seconds at a time. Turn power off and let the air out of spa plumbing
system by removing the lter cartridge (Sec. 12.1, page 33). Make
certain you reinstall the lter cartridge before turning on spa power
and restarting the jets pump 1.
15.3 Poor Jet Action
• Make sure all jets are in the full open “on” position (page 26).
• Press the JETS 1 button to make certain pump #1 is on.
• Verify all air controls are in the “on” position by pressing down on
their Jacuzzi Logo (page 27).
• Check for dirty lter. Clean, if necessary (Section 12.1, page 33).
15.4 Water is Too Hot
Reduce thermostat setting.
15.5 No Heat
1. Check thermostat setting.
2. Keep the spa cover in place while heating.
3. Check the settings to see if your spa is in economy ltration/heating
mode (page 28).
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