Frequently Asked Questions
Q. The mobile phone cannot be powered on
A. The mobile phone cannot be powered on since the battery power is too low. Please
recharge the battery.
Q. Unable to make some calls
A. Call barring has been set and barred calls from the mobile phone. Please check and
cancel call barring.
Q. Another person is answering my calls
A. The mobile phone has been set to divert your calls to another phone number. Please
check and cancel call divert.
Q. The mobile phone cannot find a network
A. The mobile phone is outside of the network coverage area and calls cannot be made or
answered. If you are in a room, try moving closer to the window.
Q. During operation the mobile phone may display the following : “Please Insert SIM”
A. You must insert the SIM card before using the mobile phone. If the SIM card has been
inserted, please get it out and wipe clean with a dry cloth on the golden region, and then
insert the SIM card.
Q “Emergency”
A. You are outside the network coverage area of the service provider. But another network
area where you locate allows you to make emergency call according to the signal strength.
Q “Invalid SIM”
A. The SIM card of the mobile phone is locked and the inserted SIM card is unable to be
accepted. Please insert the correct SIM card
Q. “Please Enter PUK”
A. The SIM card has been locked since the wrong PIN code has been tried three times. You
must consult your network provider for the PUK code with eight numbers to unlock the SIM
card (The PUK code may have been provided with your PIN code at the same time).
Warning: The SIM card will be permanently locked if you input the wrong PUK code for
ten consecutive times and you must apply for a new SIM card from your network provider
Maintenance Guideline
If there is a problem using the mobile phone, please contact your vendor
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