Symptom Action
Unable to pair
Place both earphones into the charging case, wait for the
indicator light to turn off or on, followed by taking out
both earphones again at the same time.
When pairing, make sure the BLUETOOTH device is within
1 m of the System.
Operate the BLUETOOTH device to connect.
Turn on the BLUETOOTH device and enable pairing.
Delete the pairing information on the BLUETOOTH device
list and perform pairing again.
Perform operations after setting the BLUETOOTH function
of the connected device to OFF and then to ON again.
Perform operations after turning off the connected device
and on again.
Refer to the steps to establish a connection.
Connecting (Power On)
Check whether the System is connected to another device.
Turn off the BLUETOOTH settings of other devices and
enable pairing with the desired device.
The earphones
flash and
connection cannot
be established
Turn on the BLUETOOTH device, enable its Bluetooth
function and select the System from the BLUETOOTH
device list.
Place both earphones into the charging case, wait for the
indicator light to turn off or on, followed by taking out
both earphones again at the same time to connect. After
taking out the earphones, move the L and R earphones
close to each other.
Sound is heard
only from the left
or right earphone
Place both earphones into the charging case, wait for the
indicator light to turn off or on, followed by taking out
both earphones again at the same time to connect. After
taking out the earphones, move the L and R earphones
close to each other.
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