13
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Longer sound levels
when compressor
comes on.
• Freezer operates
at higher pressures
during the start of the
ON cycle.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Popping or cracking
sound when compres-
sor comes on.
• Metal parts undergo
expansion and
contraction, as in hot
water pipes.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Bubbling or
gurgling sound, like
water boiling.
• Refrigerant (used
to cool freezer) is
circulating throughout
the system.
• This is normal.
Vibrating or
rattling noise.
• Freezer is not level. It
rocks on the oor when
it is moved slightly.
• Floor is uneven or
weak. Freezer rocks
on oor when it is
moved slightly.
• Freezer is touching
the wall.
• Level the unit. Refer to “Leveling” in the First
Steps Section.
• Ensure oor can adequately support freezer.
Level the freezer by putting wood or metal
shims under part of the freezer.
• Re-level the freezer or move freezer slightly.
Refer to “Leveling” in the First Steps Section.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture forms on
inside freezer walls.
• Weather is hot
and humid, which
increases internal rate
of frost build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• This is normal.
• See “LID PROBLEMS” in Before You Call Section.
• Open the door less often.
WATER/MOISTURE/FROST OUTSIDE FREEZER
Moisture forms on
outside of freezer.
• Door may not be
seating properly,
causing the cold air
from inside the freezer
to meet warm moist
air from outside.
• See “LID PROBLEMS” in Before You Call
Section.
ODOR IN FREEZER
Odors in freezer • Interior needs to
be cleaned.
• Foods with strong odors
are in the freezer.
• Clean interior with sponge, warm water, and
baking soda.
• Cover the food tightly.
LID PROBLEMS
Lid will not close. • Freezer is not level.
It rocks on the oor
when it is moved
slightly.
• Floor is uneven or
weak. Freezer rocks
on oor when it is
moved slightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
“Leveling” in the First Steps Section.
• Level the oor by using wood or metal shims
under the freezer or brace oor supporting
the freezer.